Email is the fastest way to reach us, and it goes to the people who build Spendly rather than a queue.
Where to write
| What it’s about | |
|---|---|
| Support, questions, feedback, bug reports | [email protected] |
| Security vulnerabilities | [email protected] |
| Privacy, data access, deletion requests | [email protected] |
Response times
Support: usually within a couple of working days. If something is broken and blocking you, say so in the subject line and we’ll prioritise it. Pro and Premium get priority.
Security reports: we aim to acknowledge within a few days. See the security page for what to include and our disclosure position.
Data requests: we’ll respond within the statutory window. See the privacy policy for what you can ask for.
Before you write
A few things that are faster to do yourself:
- Exporting your data — Settings → export, in the app. CSV, no request needed.
- Deleting your account — Settings → account. Immediate.
- Resetting your password — the link on the sign-in screen.
- What Spendly does — the features page lists every tool, and how it works walks through setup.
Phishing
We will never email you asking for your password. If you receive something claiming to be from Spendly that does, forward it to [email protected] and don’t reply.